My video keeps freezing or buffering — what should I do?

If your workout video is freezing or buffering, lowering the video quality can help it play smoothly on your internet connection.

1. Play the workout in your app.

2. Tap the A (Auto) box in the top right corner of the video.

3. Choose 720p or lower for smoother playback.

If the issue continues, check your Wi-Fi signal or try moving closer to your router. Still need help? Contact our Care Team for further support!